1. Introduction
This Privacy Policy describes how done55 – the online betting and casino platform operated at done55.wine – collects, uses, stores, and protects the personal information of its registered players and website visitors in Pakistan. It applies to all services and features available through the done55 platform, including sports betting, PSL markets, live casino, slots, esports betting, and any associated mobile interface.
done55 is committed to handling personal data responsibly. We have written this policy to be clear and readable rather than a wall of legal language. If you are a done55 player, you deserve to know exactly how your data is being used – and this document gives you that picture completely.
By registering an account on done55 and using its services, you acknowledge that you have read this Privacy Policy and agree to the collection and processing of your personal data as described here. If you do not agree, please do not create an account or continue using done55.
Quick read: done55 collects data to run your account and process transactions. We use it to verify your identity, protect against fraud, meet legal obligations, and improve the platform. We do not sell it. You can access, correct, or delete your data by contacting us.
2. Data Controller
The data controller responsible for your personal information is done55, operating the platform at done55.wine. As the data controller, done55 determines the purposes and means by which your personal data is processed in connection with the services it provides to players in Pakistan and internationally.
For any privacy-related enquiries, requests to exercise data rights, or questions about how done55 handles specific categories of your personal information, please contact us at: support@done55.wine
3. Personal Data We Collect
done55 collects the following categories of personal data from its players and site visitors:
3.1 Identity and Contact Data
This information is provided directly by you during registration or KYC verification. It is required to create and maintain your done55 account, verify your identity, and process withdrawals in accordance with our legal obligations.
3.2 Financial Data
done55 stores payment method identifiers and transaction records in order to process deposits and withdrawals, apply fraud prevention checks, and maintain the financial records required by our compliance obligations. done55 does not store full card numbers or card security codes.
3.3 Betting and Gaming Activity Data
done55 records all betting and gaming activity associated with your account. This data is used to process bet settlements, support responsible gaming monitoring, detect unusual patterns that may indicate problem gambling or fraud, and provide you with account history on request.
3.4 Technical and Usage Data
Technical data is collected automatically when you access done55. It is used for platform security, fraud detection, improving site performance, and ensuring that done55 is functioning correctly across the range of devices used by Pakistani players.
4. How done55 Collects Your Data
done55 collects your personal data through the following channels:
- Direct submission: Information you enter into done55 forms during registration, account update, KYC verification, and customer support interactions.
- Automated collection: Technical and usage data collected automatically through cookies, log files, and analytics tools when you visit or use the done55 platform.
- Payment processing: Confirmation data received from Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card networks when you complete a deposit or withdrawal transaction.
- Identity verification partners: Where done55 uses a third-party KYC or age verification service, that service may return data confirming the validity of the identity documents you submitted.
- Fraud and security screening: done55 may receive flags or signals from fraud detection services when transactions or account activity patterns are screened.
5. How done55 Uses Your Personal Data
done55 uses the personal data it collects for the following specific purposes:
- Account management: Creating, maintaining, and securing your done55 account. Processing account updates and password resets.
- Transaction processing: Executing PKR deposits and withdrawals via your chosen payment method. Maintaining accurate financial records for your account.
- Identity verification: Confirming that you meet done55's eligibility requirements, including age verification (18+), and completing KYC checks before significant withdrawals.
- Fraud prevention and security: Detecting and investigating suspicious account activity, unauthorised access attempts, multi-accounting, and any misuse of done55's platform or promotions.
- Responsible gaming: Monitoring betting and gaming activity patterns to identify indicators of problem gambling and administering responsible gaming tools including deposit limits, loss caps, and self-exclusion.
- Regulatory compliance: Meeting done55's legal obligations, including anti-money laundering (AML) requirements, record-keeping obligations, and regulatory reporting where applicable.
- Customer support: Handling queries, complaints, and technical support requests from done55 players. Maintaining support interaction records.
- Platform improvement: Analysing usage data to improve the done55 platform experience, fix technical issues, and develop new features that serve Pakistani players better.
- Marketing communications: Sending promotional offers and product updates to players who have not opted out. Players can unsubscribe from marketing communications at any time.
Marketing opt-out: If you no longer wish to receive promotional emails or messages from done55, you can unsubscribe using the link in any marketing email or by contacting support@done55.wine. Unsubscribing from marketing does not affect transactional communications about your account.
6. Legal Basis for Processing
done55 processes your personal data on the following legal bases depending on the purpose:
- Contract performance: Processing necessary to operate your done55 account and provide the services you signed up for, including bet processing, withdrawals, and customer support.
- Legal obligation: Processing required to comply with applicable laws, including KYC, AML, age verification, and record-keeping requirements.
- Legitimate interest: Processing for fraud prevention, platform security, responsible gaming monitoring, and improving done55's services, where these interests do not override your privacy rights.
- Consent: Processing for marketing communications and non-essential cookies, where your consent has been obtained and can be withdrawn at any time.
7. Sharing Your Personal Data
done55 shares personal data only when necessary and only with the following categories of recipient:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking partners, and Visa/Mastercard networks receive the minimum data necessary to process your deposits and withdrawals.
- Identity verification providers: KYC and age verification services receive identity document data for the purpose of verifying your eligibility to use done55.
- Fraud prevention services: done55 may share anonymised or pseudonymised signals with fraud screening providers to protect the integrity of the platform.
- Game providers: Live casino and slot game providers may receive a session token and your chosen in-session bet amounts to operate the game you are playing. They do not receive your full identity details.
- Legal and regulatory authorities: done55 may disclose personal data to competent authorities, law enforcement bodies, or courts when required to do so by law or when responding to valid legal process.
- Technology infrastructure providers: Cloud hosting and data storage providers used by done55 to operate the platform. These providers process data on done55's behalf under contractual data protection agreements.
done55 does not sell, rent, or trade your personal information to any third party for their own independent commercial purposes.
8. International Data Transfers
done55 may store or process your personal data in countries other than Pakistan, including countries where data protection laws may differ from Pakistani requirements. This occurs primarily in the context of cloud infrastructure and technology service providers used to operate the platform.
Where done55 transfers data internationally, it applies appropriate safeguards including contractual data protection clauses with service providers, ensuring that your data receives a level of protection equivalent to the commitments made in this Privacy Policy regardless of where it is processed.
What this means for you: Your personal data may be stored on servers outside Pakistan, but done55 maintains the same privacy commitments regardless of where the data is physically located. Any transfer is subject to security and contractual protections.
9. Data Retention
done55 retains personal data for as long as necessary to fulfil the purposes for which it was collected, as outlined in this Privacy Policy, and to comply with applicable legal and regulatory obligations.
Specifically:
- Account data and transaction records: Retained for the duration of your active account plus a minimum of five years following account closure, to comply with financial record-keeping and AML obligations.
- KYC and identity verification documents: Retained for at least five years following the completion of the verification process or account closure, in line with compliance requirements.
- Betting and gaming activity logs: Retained for five years from the date of each transaction or activity record.
- Customer support communications: Retained for three years from the date of the interaction, or longer where the interaction relates to an unresolved dispute.
- Technical and usage data: Retained for up to 24 months from collection, unless longer retention is required for security or fraud investigation purposes.
- Marketing consent records: Retained for three years from the date of consent or until consent is withdrawn, whichever is earlier.
When the retention period for a particular category of data expires, done55 deletes or anonymises that data in a secure manner.
10. Data Security
done55 takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure.
Security measures applied by done55 include:
- Encryption of personal and financial data in transit using TLS (Transport Layer Security) and at rest using industry-standard encryption protocols.
- Access controls that restrict personal data access to done55 staff and service providers with a genuine operational need for it.
- Regular security reviews and vulnerability assessments of the done55 platform infrastructure.
- Secure password storage using hashing and salting – done55 staff cannot see your account password.
- Session security measures including automatic logout after extended inactivity.
- Fraud monitoring systems that detect anomalous login or transaction activity and trigger security responses.
While done55 takes every reasonable precaution, no internet-based platform can guarantee absolute security. Players are advised to maintain a strong, unique password for their done55 account and to contact support immediately if they believe their account has been compromised.
11. Cookies and Tracking Technologies
done55 uses cookies and similar tracking technologies on its platform. A cookie is a small data file placed on your device when you visit a website. Cookies help done55 remember your preferences, keep you logged in, and understand how the platform is being used.
| Cookie Type | Purpose | Required? |
|---|---|---|
| Essential | Session management, login authentication, security tokens. Without these, the done55 platform cannot function correctly. | Yes |
| Functional | Remembering your language preference, game display settings, and responsible gaming tool configurations on done55. | Optional |
| Analytics | Anonymised usage data to help done55 understand which pages and features are most used, and where the platform experience can be improved. | Optional |
| Fraud Prevention | Device fingerprinting and behavioural signals used to detect fraudulent account access and multi-accounting on done55. | Yes |
You can manage your cookie preferences through your browser settings. Blocking essential cookies will affect the functionality of done55 and may prevent you from logging in or placing bets. Blocking analytics or functional cookies will not prevent you from using the core platform.
12. Your Data Rights
As a done55 player, you have the following rights in relation to the personal data we hold about you. These rights can be exercised by contacting done55 at support@done55.wine: